About RewardsMate

What is RewardsMate?

RewardsMate is an online community of consumers who influence future products and services by participating in market research surveys.

RewardsMate Panels is maintained & operated by Cross Marketing Inc.

What is online survey?

An online survey is a questionnaire that the target audience can complete over the Internet. Companies use online surveys to gain a deeper understanding of their customers’ tastes and opinions.

Registration

Is membership free?

Yes, absolutely!

How do I register?

You can always sign up through our website – www.rewards-mate.com. Else, our affiliates send invitations to their customers inviting them to join the program. If you’ve provided your email address to one of our affiliate companies, you could receive an invitation to join RewardsMate.

In both cases, you just need to follow the below steps:

  • Fill up the registration form & click ‘Sign-up’
  • You will then receive a confirmation link in your inbox, within a few minutes of registration
  • Click on the confirmation link, and that’s all! You will see a message confirming your membership to RewardsMate!

Don’t forget to add www.rewards-mate.com domain to your safe senders list. Promise, we will never send you any e-mail other than about RewardsMate!

What is the eligibility to join RewardsMate?

RewardsMate is open to residents of Singapore who are at least 15 years old.

How do I enter my postcode information?

While registering with RewardsMate you are required to enter your area postcode. The postcode should be of 6 digits.

Can I have more than one membership account?

No. Each person may register with only one account. Our systems identify multiple account entries, and we reserve the right to delete any account where members have attempted to register with multiple accounts.

What is the benefit for completing my profile?

The more profile information you enter, the more number of surveys you receive. Having your profile information complete also ensures that you receive surveys relevant to your profile and interest.

What profile information do you need?

Apart from basic demographic information, such as age, gender and region, we ask questions about your profession, interests and ownership of products and services. This information will only be used for the purposes of ensuring relevant survey invitations are sent to our members. It is not used for any selling or marketing purposes.

Can I join if I live outside Singapore?

No. You must be resident of Singapore.

Membership Terms

Are there any membership rules I should know about?

The main principles for membership and the way we treat our members are based on honesty and authenticity.

We ask our members to answer our surveys honestly. With our quality checks in place we ensure that surveys have been answered in an appropriate time, and sufficiently well. Failures to adhere to these principles, members risk having their account deleted and losing their rewards.

Can I unsubscribe?

Your membership with RewardsMate is entirely voluntary. You can unsubscribe at any time by contacting us by email – survey@rewards-mate.com .

Please note – if you deactivate your account, any rewards money you have accumulated will not be paid, and if subsequently, you rejoin RewardsMate, the rewards accumulated previously will not be carried forward to the new account.

How is my personal information protected?

We take this very seriously. Our relationship with members is based on trust, and we make every reasonable effort to protect personal information. We do not pass your details on to third parties for marketing purposes.

Please read our Privacy Policy for details of how we process your personal data.

My Account

How do I log into the Member website?

Simply visit RewardsMate website; enter the email address you used to join us along with your RewardsMate password in the ‘Sign In’ field, and click ‘Log In’.

How do I update my contact information, including my name, email or mailing address?

To update your contact information, including your name, email address, postal address and/or phone number, log into the RewardsMate website, click on “Profile” tab and go to “Basic Profile”; follow the instructions provided.

How do I know how much Points I have earned?

To check your account balance and see how much Points you have earned, log into the RewardsMate website, click on “Rewards” tab first, and then go to “Redeem Rewards”.

How do I change my RewardsMate password?

To change your RewardsMate password, log into the RewardsMate website using your email address and current password. Click on “Profile” tab and then “Change Password”; follow the instructions provided.

Surveys

How am I sent survey invitations?

You will be contacted via email. The email will always state that you are being contacted as a member of RewardsMate, and we will always state what the level of reward is.

Can I refuse a survey?

Yes, of course. It is your choice of whether you want to complete a survey.

If you haven’t attempted any survey for a long while, you may receive an email from us checking whether you wish to continue being a member of RewardsMate.

How long is the typical survey?

It depends on the subject matter and type of survey. Our shortest surveys could be between 1 and 5 minutes, and the longest surveys could be up to 25 minutes.

How can I do more surveys?

By completing full personal profile it is more likely you will receive more and relevant surveys.

Why do you ask me the same questions in different surveys? If I answered it once, shouldn't you already have that information?

Personal demographic and profile data regarding our Members is only shared with our Partners and Clients in a singular summary or aggregate basis. These data formats describe the profile and demographics data of a RewardsMate Panel Member, or group of Members, without specifically identifying an individual Member.

Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.

How long does it take for RewardsMate Points to be deposited into my account after I complete a survey?

In most instances, your account is credited as soon as you complete a RewardsMate Survey. Occasionally, it may take 7-10 days for the credit to be posted to your account.

How to handle Quota full or Termination?

Don’t be disheartened. Quota full is a part of market research surveys and the only way to work around it is to try and take the surveys as soon as you receive them.

A person is usually terminated from a survey because he/she does not match the demographic audience the research client is looking for. To ensure you do not get terminated often we recommend that you fill/update your profile so that the right surveys reach you.

Rewards

What is RewardsMate point?

RewardsMate Point is an online point which is rewarded for your contributions to the surveys. The value of 1 RewardsMate Point is equivalent to S$0.16, and you can claim rewards from the reward options we provide.

For the details of the reward options and necessary amount of point for redemption, please visit Points and Rewards page.

How long is the point valid?

The validity of RewardsMate point expires in 12 months. For example, the points you earn in May 2015 will expire in May 2016.

How do I claim my rewards?

To claim your rewards, you first need to choose the reward type. Please follow the below steps for the same:

  • Login to your account.
  • Click on “Rewards”.
  • Click on “Redeem Rewards” under “Your Balance” section.
  • Choose the payment option that you wish to use from the drop down box.
  • Click “Redeem”

Once done, you can claim your rewards by following the instructions mentioned post clicking “Redeem” tab.

Do you pay vouchers or cash?

We have both options; you may choose one through the steps described above.

How long does it take for me to receive my rewards?

All redemptions will be fulfilled within 4-6 weeks.

Why was my redemption request rejected?

Redemptions may be rejected due to a violation of our Terms and Conditions. Each member must “maintain and promptly update the information you provide during registration, and any other information you provide to us, so as to keep it accurate, current and complete.” No member may create more than one account on our site. Please review our Terms and Conditions on the site for a more detailed explanation of violation parameters!

Privacy

Will RewardsMate sell my email address?

Absolutely NOT. RewardsMate is firmly committed to protecting your privacy.

We promise that we will never willfully sell, trade, rent, disclose, or make available your identity, email address, phone number, or home address to any outside third party without receiving your authorization to do so, or unless we are required to do so by a court decision or by a public authority.

Technical

Why am I not receiving email from RewardsMate?

RewardsMate only sends email to Members with confirmed email addresses. If you recently joined RewardsMate and have never received an email from us, your email address may not be confirmed.

Check your inbox and Bulk/Spam folders for your confirmation email you received from RewardsMate. Follow the instructions provided in the email to confirm your email address.

If I have received a password error message, what should I do?

When logging in as a Member, please ensure that you are using the correct email address and RewardsMate password. If the password you are using does not work, you may request a new one by sending an email at survey@rewards-mate.com.