The Sites are owned and operated by Cross Marketing Inc. to provide and manage a panel internet based marketing research activities (“RewardsMate or we or us”).

The Sites and the content uploaded to the Sites are available to be viewed by any person browsing the internet but only a person, who has agreed to this Terms and Conditions, is able to make relevant provided activities (the “Member or Individual”)

In this Terms and conditions, “we” or “us” means RewardsMate and a reference to “you” or “your” means a Member or Individual.

Member means a respondent person who signs up as a Member by creating an account and accepting this Terms and Conditions and Privacy Policy.

Once you click “I agree” you will be deemed to have agreed to this Terms and Conditions and a legally binding contract, incorporating this Terms and Conditions, will then exist between the Member and RewardsMate in relation to your use of the Sites.”

If you do not want to agree to this Terms and Conditions, you should navigate away from this page.

We may make changes to this Terms and Conditions. We will publish the changes where you easily know. The changes will be effective when you use the Sites after our publishing.


Membership in RewardsMate panels is completely free and is open to individuals only (not organizations or other business entities). You do not have to pay a fee to use the Sites. Individuals must be at least fifteen (15) years of age.

If you are less than eighteen (18) years of age and win any prize or receive any cash award through our incentive programs, then such award will be made to your legal guardian. If you agree to be bound by this Terms and Conditions on behalf of a third party (which may include your capacity as guardian) named in the details you provide before clicking “I agree”, you represent and warrant that you have full legal authority to bind that third party to this Terms and Conditions. If you do not have the authority to do so, then you must not agree to be bound by the Terms and Conditions or use the Sites on behalf of such third party.

You are permitted to have only 1 (one) account. You are responsible for each and every access or use of the Sites that occurs in conjunction with use of your username and password. Use of your username and password is conclusive evidence that you have accessed the Membership sections of the Sites. You must keep your username and password confidential. RewardsMate will not be responsible for any losses incurred through the use of your password by a third party, except when unauthorized use is directly attributable to the gross negligence or fraud of RewardsMate.

If you agree become Member and use the Sites, you may be asked to provide certain personal information to us (Member Information). You promise that the Member Information you provide is true, accurate and complete.

You must not allow any third party to access the Sites using your username and password and make use of the Sites on your behalf.

Members do not have an automatic entitlement to Membership and RewardsMate may, at its sole discretion, elect to:

  • refuse your request as Membership or
  • granted, suspend, terminate or restrict your Membership at any time, including but not limited to the occurrence of incident reason as mentioned under our Termination policies

The Sites will usually be available 24 hours a day, seven days a week or as otherwise stated on the Sites.


RewardsMate may close your RewardsMate account if the account is inactive for a period of 12 (twelve) months. You will not be compensated for RewardsMate points forgone in an account that is closed due to inactivity.



The Points will be credited to your account only through your participation in activities authorized by RewardsMate.

The timing of credits for points depends on the Survey. For some Surveys, credits are applied very quickly or within a few days; for others, the credits are applied after the Survey has closed.

RewardsMate will maintain a record of the Points credited to and debited from your account and allow you to check the status of your account online by logging in and checking the sub-tab “Redeem Rewards” under “Your Profile”. Although RewardsMate makes every effort to ensure that accounts are credited correctly, it is your responsibility to verify that your Points have been credited properly. If you feel the incentive amounts credited to your account are incorrect, you must contact RewardsMate by email within sixty (60) days following our alleged error and explain in full the basis of your dispute, attaching any relevant information which offers evidence of the discrepancy. Upon receipt of your notice, we will investigate your claim and notify you of our decision to adjust or maintain the amount of Points credited to your account, as we consider appropriate, within thirty (30) days. If we need additional time to decide your claim, we will notify you and will make all feasible effort to render a decision as soon as reasonably practicable. Any decision by us with regard to such a claim will be final.


If you redeem your Points with paper vouchers, RewardsMate will send the paper voucher to the mailing address you provided to us on request via e-mail. RewardsMate will only mail one paper voucher. If you do not receive the paper voucher and we reasonably determine that you are entitled to a replacement, such replacement voucher will be an electronic one. A member must request resending of a missing voucher within a time limit of 6 months from when the voucher was first ordered. RewardsMate will not process any orders made after this 6 month time limit.


The Points have no cash value, and may not be assigned, transferred and/or pledged to any third party. You have no property rights or other legal interests in any Points granted pursuant to the Program.

Program Duration & Changes to Rules

Any revisions may affect your ability to use any Points you accumulate. If the Program is terminated or your membership is terminated by RewardsMate other than as a result of your breach of these Terms, you will only have 30 days from such termination date to redeem all of your accumulated Points. If there is a modification to RewardsMate Points, we will endeavor to notify you; however, RewardsMate will not be responsible if you do not learn of the modification. The rewards offered and point levels required for specific rewards are subject to change without notice. All rewards are subject to availability.


RewardsMate may terminate your membership of the RewardsMate program if it considers that you have abused your membership including for the following reasons:

  • Giving false or misleading information in your Member profile.
  • Creating multiple RewardsMate accounts.
  • Taking the same survey or other similar activities on the Sites more than once.
  • Taking a survey, not qualifying, then taking the same survey again with knowledge of how to get through the qualifying process.
  • Telling another Member how to get through the survey qualifying process.
  • Intentionally giving faulty responses on a survey.
  • Completing a survey so quickly that RewardsMate takes the view that you would not have been physically able to read the questions.
  • Posting details of offers from RewardsMate and other parties’/Clients’ links to surveys in any public forum, including trough the internet.
  • Using usernames or e-mail addresses in your Member profile that RewardsMate considers are indecent.
  • If you are unable to answer profile verification questions.
  • RewardsMate also reserves the right to terminate your membership if it considers that you have breached this Terms and Conditions.

If your Membership is terminated by RewardsMate, your account will be closed and you will forfeit all RewardsMate rewards in your account at the time of termination.

If you become dissatisfied with this Terms and Conditions or any modifications thereof, or with the Sites, your only recourse is to discontinue use of the Sites and terminate your membership of the RewardsMate program. Upon termination, your right to use the Sites and your membership cease immediately and you will not be compensated for any forgone RewardsMate rewards in your account at the time of termination.


RewardsMate, our licensors, advertisers or affiliates own all:

  • the content of the Sites;
  • the figures, and design of the Sites;
  • the bundle of the materials on the Sites; and
  • the intellectual property rights (if any) subsisting in the above works.

The trademarks, logos, service marks and trade names showed on the Sites are, unless otherwise stated, the registered and unregistered Trademarks of RewardsMate. Using our trademarks may only be used by you with the approval of us.

Your use of the Sites does not grant to you any ownership or like interest in any content, code, data or materials you may access on or through the Sites or any intellectual property rights subsisting in any of those things.


This Terms and Conditions shall be governed, construed, and enforced in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws rules.

The parties agree to submit all their disputes arising out of or in connection with this Terms and Conditions to the exclusive jurisdiction of the relevant Courts of Republic of Singapore.